FAQ
The Ins And Outs of How We Do Business
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How much do we charge?Our cleaning rates vary depending on how often you have us. Our standard hourly rate is $50/hr which includes cleaning supplies, however if you schedule us on a weekly, biweekly or monthly basis, you will get a discount.
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Are your cleaners licenced and insured?Yes our company is fully insured and bonded and our insurance policy extends to our cleaners.
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What if I'm not satisfied with the cleaning?We take customer satisfaction very seriously. If you are not satisfied with your cleaning for any reason, reach out to us within 24 hours and let us know what happened. We will do our best to make the situation right.
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How will I pay for the cleaning services?All major credit cards, including VISA, MasterCard, and AMEX, are accepted. We only put a hold on the card two days before the service date to make sure the funds are available; you won’t be charged until the cleaning is finished.
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What is your policy regarding cancellations?We understand that plans can change which is why our service is fully flexible right up until 48hr in advance of your scheduled cleaning. Let us know before 48hr in advance to avoid our $79 cancellation fee.
Billing & Pricing
Find The Best Package For Your Budget
Payments
We do require a credit card number at the time of booking. A hold will be placed on your credit card for the cleaning amount two days before your appointment. You will not be charged until after the cleaning is complete.
Cancellation Policy
Bookings are 100% flexible. Right up until 48hr in advance of your scheduled cleaning, you can change the date and time, or cancel your booking free of charge. Please let us know before 48hr in advance to avoid our $79 cancellation fee.
Satisfaction Guarantee
We guarantee that you will be fully satisfied with your cleaning. Our cleaners are hardworking, honest and trustworthy individuals. They take their responsibilities very seriously and will work very hard to exceed your cleaning expectations. This is why we require clients to meet with our cleaners upon their arrival and do a walkthrough of the property to set expectations. It is also important to return back before the cleaners have finished to authorize extra time, if needed. If you are not satisfied with the results, please contact us within 24 hours to discuss. Your satisfaction is our top priority.